At the
The conversation highlighted key takeaways around the transformative power of agentic AI, the growing impact of hyper-personalisation, and the need for ethical design, strategic thinking, and future-ready talent to shape truly next-gen customer experiences. GCC Summit 2025, Sreyssha George, Managing Director & Partner, BCG, joined Raja Jamalamadaka, Country Head & Board Director, Roche Digital CoE India, and Sirisha Voruganti, CEO & MD, Lloyds Technology Centre India, for a panel discussion on: 'Will AI-First CX Set a New Benchmark for Front Office Excellence?'
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